Copenhagen-based Parahelp has secured a combined $21.2M in funding — a $3.2M Seed round led by Hidden Capital’s Blake Robbins and an $18M Series A led by Alt Capital’s Jack Altman.
Founded just 12 months ago, Parahelp set out to fix a gap in customer support AI. Existing incumbents were too slow to adapt, while “AI-native” startups leaned on consultant-heavy setups that were expensive and slow to onboard.
Parahelp’s platform promises something different:
- 1-day setup without engineers
- Complex issue resolution across billing, troubleshooting, and integrations with tools like Stripe, Slack, and Linear
- Continuous optimization, automatically adapting as company procedures evolve
The company already serves fast-moving teams at Perplexity, Replit, HeyGen, Framer, Bolt.new, Photoroom, and more — with a reported 0% churn among onboarded clients.
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New AI Manager agent
Alongside the funding, Parahelp is rolling out its AI Manager, a second core agent designed to manage and optimize its AI support agent. The AI Manager acts as a hybrid of a forward-deployed engineer and a data analyst, automating:
- Configuring complex operating procedures
- Testing and optimizing configurations
- Surfacing insights from historic tickets (e.g., bug patterns, feature requests)
Until now, managing AI support systems has required heavy manual oversight and skills like prompt engineering. Parahelp says its AI Manager automates that entire process.
Looking ahead
With the fresh capital, Parahelp plans to accelerate product development, expand its engineering team, and push forward on upcoming feature releases.
“Until now, managing an AI support agent has been a full-time job. With the AI Manager, all of this is automated — allowing companies to scale support without scaling headcount,” said the founders, Mads and Anker.
Backers
The rounds drew participation from Hanabi (Bryan Offutt), Y Combinator, Perplexity Fund, ByFounders, and Skyfall Ventures, alongside Alt Capital and Hidden Capital.
