CiaoDott, a voice AI platform specializing in healthcare communication, has raised €1.5 million in a pre-seed funding round led by The Techshop, with participation from Vento, Club degli Investitori, Growth Engine, and Alpha Venture.
The company is developing automated voice solutions to manage patient calls and reduce administrative burden in medical facilities, addressing a persistent operational challenge in the Italian healthcare system.
What The Company Does
Founded in 2025, CiaoDott provides an AI-powered voice assistant designed specifically for healthcare providers. The platform automates incoming patient calls, handling tasks such as appointment bookings, rescheduling, and routine inquiries.
The system is built with a vertical focus on healthcare workflows, allowing it to manage interactions according to sector-specific requirements. By automating up to 70 percent of inbound calls, the platform aims to reduce missed communications and free up staff time for clinical activities.
In practice, the solution integrates into existing operations within clinics and medical centers, ensuring that patients receive timely and consistent responses while minimizing manual administrative work.
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Market Context / Industry Background
The Italian healthcare sector presents a strong use case for voice-based automation. Telephone communication remains the dominant channel, with more than 70 percent of appointments still booked via phone. At the same time, approximately one-third of calls go unanswered, creating inefficiencies for providers and access barriers for patients.
Healthcare represents around 9.4 percent of Italy’s GDP, with over 123,000 medical facilities operating across the country. Many of these organizations face increasing pressure to optimize administrative processes while maintaining service quality.
Within this context, AI-driven communication tools are gaining relevance as providers seek scalable solutions to manage demand, reduce operational friction, and improve patient experience without significantly increasing staffing levels.
Founder / Investor Commentary
Riccardo Morotti, CEO and Co-Founder of CiaoDott, positioned the funding round as validation of the company’s approach to sector-specific AI. He noted that the complexity of healthcare workflows requires tailored solutions rather than general-purpose tools.
He explained that a vertical approach enables AI systems to follow appropriate processes with greater reliability, adding that the company’s objective is to return time to healthcare professionals so they can focus more directly on patient care.
Morotti also emphasized that the investment will support both technological advancement and broader adoption across healthcare organizations in Italy.
Growth Plans / Use Of Funds
The newly raised capital will be used to further develop CiaoDott’s platform and expand its functional scope across additional medical specialties. This includes adapting the solution to the specific scheduling and communication needs of orthopaedic, dental, and dermatological practices.
In parallel, the company plans to invest in strategic marketing initiatives aimed at increasing adoption among healthcare providers nationwide. Scaling deployment across a wider network of clinics and medical centers is a key priority as the company moves beyond its initial collaborations.
CiaoDott has already partnered with organizations such as Politerapico Monza, Benacus Lab, and Centro Medico Manara, providing early validation of its use case within real-world healthcare environments.
About CiaoDott
CiaoDott is an AI-powered voice assistant platform designed for healthcare providers. Founded in 2025 and based in Italy, the company focuses on automating patient communication, including appointment management and routine inquiries. Its core mission is to streamline administrative processes in medical facilities, reduce missed calls, and improve overall efficiency while enabling healthcare professionals to dedicate more time to patient care.
