Parloa has secured $350 million in Series D funding, tripling its valuation to $3 billion just eight months after reaching unicorn status.
The Berlin-based customer service AI company continues to scale rapidly as enterprises accelerate adoption of AI-driven contact centre solutions.
Series D led by General Catalyst
The funding round was led by General Catalyst, with continued participation from existing investors EQT Ventures, Altimeter Capital, Durable Capital, and Mosaic Ventures. The raise follows a $120 million round completed earlier this year at a $1 billion valuation, highlighting strong investor confidence in Parloa’s growth trajectory.
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AI agents for enterprise customer service
Founded six years ago, Parloa builds AI-powered agents designed to automate customer service interactions traditionally handled by human contact centre staff. Its technology is already deployed at large enterprises including Allianz, Booking.com, SAP, Sedgwick, HealthEquity, and Swiss Life.
The company operates in a fast-growing and competitive market alongside newer players such as Sierra and Decagon, as well as established providers including Intercom, Kore.ai, and UK-based PolyAI.
A market driven by scale, not winner-takes-all dynamics
Co-founder and CEO Malte Kosub views the customer service AI space as one of the largest opportunities in software rather than a winner-takes-all market. With an estimated 17 million contact centre agents globally, Parloa believes the category will support multiple large players, while capital strength and execution will determine long-term leaders.
Parloa recently reported annual recurring revenue exceeding $50 million, placing it among the top-performing companies in the sector as consolidation begins.
Building contextual, multi-channel AI experiences
With the new capital, Parloa plans to accelerate development of more advanced, context-aware AI agents. These agents are designed to recognise customers and adapt interactions across voice, web, and app-based channels, moving beyond basic call handling toward fully personalised customer experiences.
The funding will also support continued international expansion, enterprise feature development, and deeper integration across complex customer service environments.
